residential mobile/manufactured homes must comply with the
Federal Manufactured Home Construction and Safety Standards.
Since June 15, 1976, manufacturers have confirmed compliance
with the Standards by attaching a red Department of Housing
and Urban Development (HUD) label to the back of each transportable
section of a home produced.
The extent to which HUD can
help a homeowner resolve a complaint depends on the seriousness
of the problem. In cases where safety-related defects in
homes create an unreasonable risk of injury or death to
the occupants, manufacturers must correct the defect in a short period. HUD cannot require correction unless the defects were introduced into the home during the manufacturing process. The State of Florida regulates on-site installations and investigates complaints relating to installation.
If a problem arises with
a mobile/manufactured home, the first contact should be
the retailer. Most problems can be eliminated quickly. If
the retailer cannot help, the second contact should be the
manufacturer. Manufacturers, for the most part, are quick
to respond to consumers.
It is important to put a
complaint in writing. Also, make a copy to keep with your
records. The letter should include the serial number of
the home with a list of the problems. List any known factors
that contributed to the problem. Also list any secondary
issues related to the problem.
If the retailer and the manufacturer
do not resolve your concerns, contact our consumer complaint
office in Tampa or complete the Complaint Registration Form
found at this website.